Question 1

What is J&M Jewelry all about?

Accepted Answer

J&M Jewelry is a manufacturer, designer, and wholesaler of genuine diamond and gemstone jewelry. We cater to both direct consumers and businesses, offering high-quality jewelry at competitive prices. Our team operates by appointment only, ensuring personalized service for custom pieces or business production needs.

Question 2

Where is J&M Jewelry located?

Accepted Answer

Our corporate office is located north of Houston at 8777 W Rayford Rd. in The Woodlands Texas.  We operate by appointment Monday through Friday 9 am 6 pm.  After hours and weekend appointment times are available upon request.

Question 3

How do I schedule an appointment?

Accepted Answer

You can contact us on our website or call or email us to schedule an appointment.

Question 4

How long has J&M Jewelry been in business?

Accepted Answer

J&M Jewelry was established in 2005 with the goal of providing true wholesale pricing and high quality jewelry to the private customer.  Eventually that expanded to other businesses.  We now service direct to consumer, business to business, and specialty markets.

Question 5

Where are our products made?

Accepted Answer

All of our custom designs are 100% made by hand in America.

Question 6

What is the turnaround time for orders or custom orders?

Accepted Answer

Our standard turnaround time on custom orders is 10-12 business days from the time the design is approved.  Depending on the time of the year our production time can vary. Many of our products that are not custom are in stock and ready to ship immediately.

Question 7

Do you offer warranties on your jewelry?

Accepted Answer

Yes, all of our products come with a Lifetime warranty against manufacturer's defects.  We will even cover servicing for the jewelry such as stone replacements and resizing for the first year absolutely free.  Additional service plans are available for an affordable price.

Question 8

What is required to place an order?

Accepted Answer

Jewelry listed on our website is available for purchase directly on the website.  We do require a deposit before we can process any order.  Our standard deposit amount is 50% of the sales price. Once the order is completed the balance will be due before delivery or shipping of any merchandise.

Question 9

How do I make payment?

Accepted Answer

Items for sale on our website can be paid for directly online using the checkout process.  Orders placed off the website can be processed through the direct invoice that will be sent to your email.  Purchases that are made with a wire transfer or ACH deposit can be paid using the invoice and payment instructions sent directly to you.

Question 10

What forms of payment do you accept?

Accepted Answer

Cash, Checks, Wire & EFT Transfers, Credit Card, & Bitcoin

Question 11

Do you offer financing?

Accepted Answer

We offer competitive pricing options for our clients.  We want your purchase to be as easy as possible.  Contact us directly to discuss our payment options.

Question 12

Do you provide any repairs or servicing?

Accepted Answer

We provide a full line of servicing including all repairs such as cleaning, resizing, rhodium, re-shanking, stone repair, stone re-cutting, polishing, and insurance appraisals.

Question 13

Do you sell Lab Diamonds?

Accepted Answer

Yes, J&M Jewelry can provide anything the customer is requesting.  We specialize in genuine diamonds and gemstones and this is what we focus on.  If customers are requesting lab diamonds or other alternatives we are happy to provide that to them

Question 14

What Certification Do You Offer?

Accepted Answer

We only sell GIA Certified Natural Earth Mined Diamonds.  Larger diamonds over 1/2 carat are accompanied with a physical copy of the certification and can be verified on the GIA's website.  www.gia.edu.com.  Smaller diamonds below 1/2 carat are screened, graded, and sorted according to the quality.

Question 15

Are your Diamonds Conflict Free?

Accepted Answer

Yes, all of the diamonds J&M Jewelry deals with are in abeyance with the Kimberley Process and uphold the highest level of business moral and conduct. J&M Jewelry doesn't directly deal with rough diamond acquisition. The J&M Jewelry division primarily deals with polished and finished goods.

Question 16

What is the Kimberley Process?

Accepted Answer

The Kimberley Process Certification Scheme (KPCS) imposes extensive requirements (*) on its members to enable them to certify shipments of rough diamonds as ‘conflict-free' and prevent conflict diamonds from entering the legitimate trade.
https://www.kimberleyprocess.com/en

Free Shipping On All Orders

FAQs

Frequently asked questions

What is J&M Jewelry all about?

Where is J&M Jewelry located?

How do I schedule an appointment?

How long has J&M Jewelry been in business?

Where are our products made?

What is the turnaround time for orders or custom orders?

Do you offer warranties on your jewelry?

What is required to place an order?

How do I make payment?

What forms of payment do you accept?

Do you offer financing?

Do you provide any repairs or servicing?

Do you sell Lab Diamonds?

What Certification Do You Offer?

Are your Diamonds Conflict Free?

What is the Kimberley Process?

Information

Support

Reach Us At

Connect

Free Shipping On All Orders

FAQs

Frequently asked questions

What is J&M Jewelry all about?

Where is J&M Jewelry located?

How do I schedule an appointment?

How long has J&M Jewelry been in business?

Where are our products made?

What is the turnaround time for orders or custom orders?

Do you offer warranties on your jewelry?

What is required to place an order?

How do I make payment?

What forms of payment do you accept?

Do you offer financing?

Do you provide any repairs or servicing?

Do you sell Lab Diamonds?

What Certification Do You Offer?

Are your Diamonds Conflict Free?

What is the Kimberley Process?

Information

​

Support

Reach Us At

Connect